Patients and Visitors

 

 

SUPPORTING YOUR TIME AT CHLB

At Community Hospital Long Beach, our patients are always the most important part of our job. Providing them, and their friends and families, with an exceptional patient experience is our goal. All of our dedicated staff are focused on making sure that your time at CHLB is as effortless as possible. 

Access to Patient Health Records

By completing the form available at the following link you may request copies of your medical records from the Community Hospital Health Information Department. 

Click here to download and complete the required form.

Please fill out all information clearly and to the best of your ability. Any incomplete forms may delay the process of your request. As a reminder, please circle or state the purpose of disclosure. Circle or write which records you wish to obtain and include the date of service (start/end date). 

Please make sure to sign, date and state whether you are the patient or your relationship to the patient next to your signature. If you are the patient’s personal representative, additional documentation is needed to verify that the named personal representative has the authority to disclose and/or receive the patient’s records. Such documentation may include any one of the following: patient’s birth certificate, health care power of attorney, guardianship papers, and/or court documentation.

A copy of your photo ID will be needed or your request will be denied. Please feel free to contact medical records if you have questions or need help filling out the request form at (562) 378-5443

Please mail back to: 

Community Hospital of Long Beach
Attention: Medical records
1720 Termino Ave 
Long Beach, CA 90804

Concerns & Grievances

If you would like to file a grievance, you may write or call:

Community Hospital Long Beach

Patient Experience Office
1720 Termino Ave, Long Beach, CA 90802
Telephone: 562- 741-3331

The grievance committee will review each grievance and provide you with a written response within 7 days. The written response will contain the name of the hospital staff to contact, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process.

Safety & Quality

Safety is a top priority at CHLB, and all efforts are being taken to ensure that our campus is safe for patients, staff, and visitors. If you have a complaint about safety or quality of care that remains unresolved, you have the right to contact the Center for Improvement in Healthcare Quality at:

Online

https://cihq.org/complaint

Mail 

Center for Improvement in Healthcare Quality 
P.O. Box 3620 
McKinney, TX 75070 
Attn: Chief Executive Officer

Phone

512-661-2813

Fax

805-934-8588